Job vacancies

Aftersales Service Engineers

Details Pemberton Leisure Homes Ltd. is a well established caravan manufacturer that is seeking to enhance its after sales engineer service team.

Type: Permanent Positions: Aftersales Service engineer – We are currently looking for candidates based in Wigan and potentially working country wide.

Qualifications: Holiday home manufacturing experience and repair.

The Role:

Requires you to be based in the Wigan Area

Will involve working away from home Monday to Friday when necessary.

Occasional weekend working may be required at specific times

To be self motivated with good verbal communication skills

To interface well with customers and conduct yourself in a professional manner.

Dress smart.

Clean driving license.

Holiday home manufacturing experience and repair.

Hourly rate £11.59

If you feel this role is for you, please forward your CV and covering letter to gail.cassidy@pembertonlh.co.uk

Co-Head : National Sales & Marketing Manager

Overall/Dimensions : •Reporting directly to the Managing Director. •Working closely with the Strategy Director (and Shareholder) •Contributing into the Management Team on specific company-wide challenges and issues. •Working alongside the other Co-Head National Sales & Marketing Manager in the management and supervision of 11 staff including 9 remote Area Sales Managers. •Growing Sales; current turnover approx. £30.0 million per year. •Excellent prospects for career progression. Areas of Responsibility :

Sales & Marketing : • Drive and monitor sales performance of the Area Sales Managers • Increase sales with key accounts and relationships • Broaden the customer base • Manage the total company Sales & Marketing budget • Manage the network of showgrounds to achieve maximum impact • Manage activities related to advertising, promotions and shows (trade and retail) • Lead the Sales & Marketing strategy in terms of the internet and the company website

Specific Sales Projects : • Help develop the twin unit business; for residential park home markets • Maximize Pemberton's market share of the lodge market by leveraging the entire product range. • Grow the business with Key National accounts. • Help grow the Export business

Key Internal Counterparts / lnterfaces : - Managing Director - Strategy Director (and key shareholder) - Co-Head National Sales & Marketing Manager - Area Sales Managers - Technical Director and R&D Team - Finance Controller

Attributes of the Role: • Proven sales & marketing executive with at least 10 years of experience • Tangible and quantifiable achievements at senior roles • Knowledge and experience of internet sales & marketing businesses and strategies • Ambitious and driven to succeed • Think strategically and contribute to the Management Team. • Lead change and process improvements. • Provide guidance and mentoring to staff through excellent communication and supervision • Manage multiple projects simultaneously under frequent changing priorities. • Apply project management experience driving projects to successful completion. • Control development initiatives with a strong commercial sense and superior negotiation.

Measures of Success : •Impact as a member of the Management Team •Incremental sales/profit generated from current and new markets •Effectiveness of ideas on improving Sales & Marketing activities •Progression of projects targeting new markets/customers/products/services

Terms & Conditions : - Average working week: 3-4 days at the Wigan head office and 1-2 days offsite -visiting customers, managing shows/showgrounds, meeting Area Sales Managers. - Compensation : Competitive

Position : Area Sales Manager – North Wales

We are currently seeking a professional, experienced Area Sales Manager to market and sell its products in the North Wales. The ideal candidate will live in this area, be smart in appearance, own a driving licence and have a proven track record in business development. Preferably be a Graduate.

This will be a field based role and travelling will be required. A company car and mobile phone will be provided.

The role: Planning and carrying out customer visits to a regular agreed schedule to ensure full coverage of the area. Adhering to company policy and procedures in all aspects of sales and marketing activities within the area. Servicing all aspects of customer relationship including sales, promotions, assistance with customer after sales service, inventory checks and credit control activities. Collecting and reporting market intelligence information and adhering and contributing to the company’s management information and sales database systems including submission of weekly activity reports. The company will in due course provide you with a laptop PC and provide training in its CRM software applications. Attendance at public, trade and dealer/park shows including participation in and supervision of build up and breakdown activities. Providing local support to the company’s response service to potential retail customer enquiries emanating from the internet, e-mail, telephone and postal enquiries. Attendance and participation from time to time at meetings of the Sales and Marketing team at our Wigan office and alternative locations. Any other duties that the company may assign to you from time to time within the range of your skills and experience.

If you feel this role is for you, please forward your CV and covering letter to tom.foster@pembertonlh.co.uk

Role Overview The successful candidate will be responsible for the sales and marketing of the Pemberton Park and Leisure Homes and the Your Parks Web site business. A comprehensive holiday home / residential home park directory.

The role

• Selling the Your Parks product to holiday home / residential home park managers by means of telephone, email and face to face contact meetings around the country . • Develop strategies and tactics to increase brand exposure and generate sales. • Bring digital information up to date. This will include the web site and social media pages . • Liaise with the website designers on the continued functionality and appearance of the website. • Liaising via telephone/email and park visits with our Area Sales Managers to assist in the selling of the Your Parks brand • Working around the country at various trade shows and /Park Group meetings. Some weekend work will be required throughout the year.
• Carry out regular evaluation, reporting and analysis, reviewing procedures and producing reports where required in order to deliver useful insights to help us improve the effectiveness of our digital marketing. • Develop and manage email marketing campaigns to increase the Your Parks brand

Skills: • Strong sales and presentation skills.
• Able to develop and generate new customer accounts • A keen knowledge of website user experience and best practice • Experience of managing website content using CMS • Experience managing key relationships with external parties • Strong communications skills • Ability to analyse performance of web site activities • Provide recommendations towards improving web site experience. • Experience using web analytics including Google Analytics as well as internet reporting tools. • Experience of social media content and digital marketing • Creativity and an ideas-driven approach

Hours and Salary: • Monday – Friday 9am-5pm • Salary up to £23k • Some weekend work will be required • Job Type: Full-time.

Please email your full CV to tom.foster@pembertonlh.co.uk

After-sales Support Administrator • Monday – Friday 9am-5pm • Job Type: Temp to Perm - Full-time • Based at Woodhouse Lane, Wigan

Pemberton Leisure Homes Ltd is a well respected manufacturer of quality static caravans and has been trading for over 70 years. We are currently seeking an After-Sales Support Administrator. Key Tasks • Inputting data for engineers very accurately, taking calls from customers with regards to aftersales issues. • Taking and processing orders from customers. • Ensuring parts required/ordered are received and checked for damages / shortages. • Pricing and Invoicing after-sales orders. (Chargeable Items and Chargeable Repairs) • Liaising via telephone, email and face to face with Area Sales Managers and Area Sales engineers. Key Skills / Experience • Administrator duties: 2+ years • Professional Manor • Organised • Excellent Time Management • Helpful Nature • Excellent Communication Skills • Excellent Telephone Manor • Confident of using Word & Excel. • Able to Multi-task • Able to deal with a high volume of work. You will be the first point of contact for both new and existing customers. You will be expected to provide a swift, informative service to all your customers:- Liaising with engineers and Area Sales Managers, logging faults, assigning engineers, ordering parts via our purchasing department, checking parts received to ensure they are correct and undamaged. Managing your engineers to ensure their efficiency and productivity. Generate performance measure statistics (within Excel)

20 days holiday per year, increasing by 1 day per each year of service to a max of 24 days.

Please email gail.cassidy@pembertonlh.co.uk witjh your current CV